International Shipping Information

How long does it take to ship internationally?

International shipping times usually range between 7 to 14 business days. More details are available per item in our product catalog page in the Dreamship app. 

Who is responsible for paying customs and duties on a package?

Dreamship and its supplier networks ship packages DDU (Deliver Duty Unpaid). Import duties and taxes for international shipments may be due upon arrival in the destination country by the receiver. The payment value depends on the total value of the package and varies by country. Dreamship encourages sellers to be aware of these potential costs before offering international shipping as an option on their website.

Dreamship is not responsible for any duties and taxes paid before the package is delivered. 

What if the tracking system shows the package is blocked in customs?

Shipments can be held up in customs to check that the contents of the package and the value of the goods were declared accurately. Dreamship’s logistics partners will attach proper documentation and customs declaration to any international package to make sure packages reach their final destination. Dreamship will not replace or issue a refund for packages that are delayed because they are held up in customs. 

Is last-mile tracking available for all international shipments?

As our shipping partners offer different levels of tracking depending on the destination, last-mile tracking may not be available for all countries or regions.

Last-mile tracking is available for select international destinations, for those not included on the supported list, shipments will use the standard shipping service available for that route, which may only provide tracking up to the point supported by the carrier. Additional tracking updates may not be available after the package reaches the destination country.

The absence of last-mile tracking is a carrier service limitation and does not affect the shipment itself. Dreamship does not offer refunds or credits due to the lack of last-mile tracking. Please review the list of supported destinations:

 Supported Last Mile Tracking Countries

Does Dreamship ship to all countries? 

Dreamship will not ship to the following countries:

• Afghanistan

• Antigua and Barbuda

• Anguilla

• Angola

• Antarctica

• American Samoa

• Aland Islands

• Azerbaijan

• Burkina Faso

• Bahrain

• Burundi

• Belarus

• Benin

• Brunei Darussalam

• Bonaire, Sint Eustatius and Saba

• Bouvet Island

• Botswana

• Cocos (Keeling) Islands

• Congo, the Democratic Republic of the

• Central African Republic

• Congo

• Cote d'Ivoire

• Cook Islands

• Cameroon

• Curaçao

• Christmas Island

• Djibouti

• Western Sahara

• Eritrea

• Ethiopia

• Fiji

• Falkland Islands (Malvinas)

• Micronesia, Federated States of

• Faroe Islands

• Gabon

• Ghana

• Greenland

• Gambia

• Heard Island and McDonald Islands

• Haiti

• Isle of Man

• British Indian Ocean Territory

• Iraq

• Iran, Islamic Republic of

• Jordan

• Kenya

• Kyrgyzstan

• Kiribati

• Comoros

• Korea, Democratic People's Republic of

• Kuwait

• Cayman Islands

• Kazakhstan

• Lebanon

• Sri Lanka

• Liberia

• Lesotho

• Northern Mariana Islands

• Mauritania

• Mauritius

• Maldives

• Malawi

• Mozambique

• Namibia

• Niger

• Norfolk Island

• Nigeria

• Nauru

• Niue

• Oman

• French Polynesia

• Papua New Guinea

• Pakistan

• Pitcairn

• Palestine, State of

• Palau

• Qatar

• Reunion island

• Rwanda

• Russia

• Saudi Arabia

• Solomon Islands

• Seychelles

• Sudan

• Svalbard and Jan Mayen

• Sierra Leone

• San Marino

• Somalia

• Suriname

• South Sudan

• Sao Tome and Principe

• Syrian Arab Republic

• Swaziland

• Turks and Caicos Islands

• Chad

• French Southern Territories

• Togo

• Tajikistan

• Tokelau

• Timor-Leste

• Turkmenistan

• Tonga

• Trinidad and Tobago

• Tuvalu

• Tanzania, United Republic of

• Ukraine

• Uganda

• Uzbekistan

• Venezuela, Bolivarian Republic of

• Vanuatu

• Samoa

• Yemen

• Mayotte

• Zambia