How to report order issue with ticket on Dreamship app

You have an order issue? Create a ticket then we will take care of it!

Please submit a ticket when having one of the following issues:

Received wrong item (wrong design, size, color, etc.)
Quality issue (blurry printing, faded printing, etc.)
Damaged Item (torn, broken, etc.)
Missing item (received the package but one or multiple items is missing)
Delivery issue (lost in transit, returned to sender, etc.)
Defective item while in warranty (cannot turn on, do not work properly, do not charge anymore, etc.)

Step 1: Open Dreamship app > Orders > Order ID

Step 2: Order > Fulfillment section > Create Ticket on the item related to the issue.

(Note: Please create ticket for the right item in the order)

Step 3: Fill in required fields > Submit Ticket

Please note that only ticket with English notes will be reviewed.

Review Ticket: Actions > View Ticket. The issue status will be shown in the searching result when you search the order.

To manage tickets, you can choose the filter ‘Issue Status’ to see statuses of all orders.

After being submitted, the ticket will be reviewed by Dreamship team and responded via email within 24 hours since submitted.
Any further required information or further discussion about the ticket should be sent via email.
The ticket response will be sent to the email address of the account user that created the ticket.

Please contact our team via live chat or at support@dreamship.com for further support.