General information about Dreamship
About us
Dreamship is a print-on-demand (POD) platform founded in 2018, headquartered in San Francisco, USA. We offer an expansive network of vetted on-demand fulfillment partners for global growth and helps e-commerce businesses eliminate the need to source for third-party suppliers, procure new products, manage vendors, and implement quality control. Instead, e-commerce businesses can quickly tap into hundreds of products, offer speedy one- to two-day fulfillment, and enjoy zero inventory costs.
Where are Dreamship products shipped from?
Dreamship has a network of suppliers all over the United States and most Dreamship products can be shipped Worldwide.
Dreamship also has suppliers for Wall-arts items such as canvas, art-print, premium poster & pillows in the US, Canada, Mexico, Australia, UK, and Spain.
What are the available fulfillment methods?
There are 5 ways to fulfill your orders with Dreamship:
Option 1: Sync orders via direct API - Marketplaces, Shopify, Woocommerce
Option 2: CSV Importing
Option 3: Connect API
Option 4: Create orders on Dreamship app
Option 5: Connect via Order Desk
For detailed instruction, please refer: HERE
How can I integrate Dreamship app with my Store?
Dreamship now has API connections with Amazon, BigCommerce, eBay, Etsy, Shopify and WooCommerce. Syncing and fulfilling your orders is easier than ever. Dreamship can even fulfill your existing products not created through Dreamship, complete with order statuses and tracking numbers.
To connect your shop to Dreamship, please follow this instruction
How can I integrate Dreamship with Teeinblue?
To integrate Dreamship with Teinblue, please follow this instruction from Teinblue support articles:
Does Dreamship charge taxes?
Dreamship doesn’t charge tax on orders.
Dreamship and its supplier networks ship packages DDU (Delivery Duty Unpaid). Import duties and taxes for international shipments may be due upon arrival in the destination country by the receiver. The payment value depends on the total value of the package and varies by country. Dreamship encourages sellers to be aware of these potential costs before offering international shipping as an option on their website.
For further information, please refer: HERE
How can I contact Dreamship support team?
Dreamship currently has the following contact and support channels:
- Live chat on Dreamship app: Connect directly with a Dreamship customer support agent. Chatbox is located in the bottom right corner of the app interface.
- Ticket system: Review and resolve order issues (tracking not updated, packages lost in transit, wrong items, etc.) in accordance with Dreamship's policy. Instructions for creating a ticket on Dreamship
- Facebook page Dreamship Việt Nam: Hit us up by leaving a chat message ("Send message")
- Facebook group Dreamship Vietnam Sellers and weekly emails: Receive the latest news and updates from Dreamship.